Delivery Information

We strive to provide fast, reliable, and affordable delivery services to our customers in all UK cities and towns.

1. Delivery Timeframes

• Standard Shipping: Typically takes between 3 to 7 business days for domestic orders.

-Please note that delivery times may vary due to factors such as location, weather conditions, or holidays.

2. Shipping Costs

• We offer free UK delivery on all orders.

3. Order Processing

• Orders are processed Monday to Friday (excluding public holidays).
• Orders placed after 2 PM local time may be processed the following business day.
• You will receive an email with tracking details once your order has been dispatched.

4. Tracking Your Order

Once your order has shipped, we will send you a confirmation email with a tracking number and a link to track your package in real time. You can also log in to your account and view your order status.

5. Lost or Damaged Items

If your order is lost or arrives damaged, please contact us within 48 hours of receiving your shipment. We'll work with the shipping carrier to resolve the issue and, if necessary, send a replacement or issue a refund.

6. Restrictions and Exclusions

• We do not ship to P.O. boxes for certain locations.
• Some products may be subject to shipping restrictions due to size, weight, or regulations in your country.

7. Returns, Exchanges, and Refunds

For details about our return and exchange policies, please refer to our Returns & Refunds Page.

8. Contact Us

If you have any questions regarding delivery or shipping, feel free to contact us at:

• Email: info@selectpetsupplies.co.uk

We appreciate your business and are here to assist with any delivery-related concerns!